We seek to deliver orders in a secure manner and as promptly as we can. We do not usually ship on a Wednesday but otherwise we ship every working day. Orders received before midday (UK time) on a working day will usually be despatched the same day.
In the event that an item is out of stock or there is some other reason why there might be a delay, we will notify you by email of this.
Orders received over the weekend will be usually be despatched on the next working day.
We will not process or despatch orders on weekends, UK bank holidays or other annual or occasional holidays which we will notify through the website.
Please ensure that you have selected "United Kingdom" at the top of the page. You will then see the prices applicable to the UK and which include VAT.
All UK orders are sent through the Royal Mail using either 1st Class Signed For at £4.99 for next working day delivery or Special Delivery at £8.50 for guaranteed next working day.
Orders will require a signature on delivery. Delivery times are based on Royal Mail service definitions and in particular may vary due to coronavirus, at peak times such as Christmas and during bad weather or industrial action. We guarantee to process and despatch orders as quickly as we can. Unfortunately we are not able to guarantee delivery times and, typically, we are not able to provide any more information about deliveries than is available to customers through the Royal Mail website.
All orders to other European will be subject to a delivery charge of £11.99.
Orders are sent using Royal Mail, should be received within 5-7 working days and will require a signature on delivery.
Delivery times are based on Royal Mail service definitions and in particular may vary due to coronavirus, at peak times such as Christmas and during bad weather or industrial action. We guarantee to process and despatch orders as quickly as we can. Unfortunately we are not able to guarantee delivery times and, typically, we are not able to provide any more information about deliveries than is available to customers through the Royal Mail website.
A full list of countries we classify as “European” may be found here http://www.royalmail.com/international-zones#europe
Please ensure that you have selected your country at the top of the page. You will then see the prices applicable to you. These prices exclude VAT. You will be liable to import VAT on the goods purchased. There could also be duty although we understand that there is no duty on imports under 150 euros in value. There may also be a charge from the postal operator or courier for handling customs clearance.
More information about buying online from outside the EU may be found here.
Information specifically about buying from the UK after Brexit may be found here.
Please note that all such charges are the purchaser’s responsibility. Furthermore we cannot be responsible for any damage caused by any customs authority during any inspection, nor for any confiscation or seizure.
All other international orders will be subject to a delivery charge of £14.50.
Orders are usually sent using Royal Mail, should be received within 8-10 working days and will require a signature on delivery. A tracked service will be used where the Royal Mail offers that facility. In certain cases we may use a courier company in which case we will advise you accordingly. If you specifically require a quicker service please contact us and we will do what we can to help.
Delivery times are based on Royal Mail service definitions and in particular may vary due to coronavirus, at peak times such as Christmas and during bad weather or industrial action. We guarantee to process and despatch orders as quickly as we can. Unfortunately we are not able to guarantee delivery times and, typically, we are not able to provide any more information about deliveries than is available to customers through the Royal Mail website.
Please ensure that you have selected your country at the top of the page. You will then see the prices applicable to you. These prices exclude VAT.
Please note that you may be liable for local customs/import duties and associated charges and these are the purchaser’s responsibility. Furthermore we cannot be responsible for any damage caused by any customs authority during any inspection, nor for any confiscation or seizure.
Many countries allow imports without any duty being payable up to a specified value. We understand, for example, that personal imports into the USA will not attract duty if the value is under USD800. See US Customs & Border Protection site.
Although your order should arrive within the timescales stated above, there can be delays in the Royal Mail network, especially at busy times such as Christmas, during times of adverse weather conditions or strikes.
Please allow at least the time periods stated above before querying a delivery, particularly in the case of international deliveries, where extra delays can be caused by customs procedures in addition to those reasons mentioned above.
A lost parcel is a rare occurrence and typically an order that has not arrived in the time frames stated above usually arrives a few days later. If an order appears to be delayed please contact your local sorting office in the first instance to see if Royal Mail (or your local postal network provider) has attempted delivery and has not left a calling card.
If you have still not received your order then please contact us at support@bfaknives.co.uk
We very much hope you will be pleased with your purchase from the BFA Kitchen Knives Ltd. However, if for any reason you wish to return goods, we are happy for you to do so, on the basis outlined below.
The first step is to notify us by email at support@bfaknives.co.uk You should please do this as soon as possible but in any event you must notify us within 14 days of receiving the goods. We will advise you how to return the goods to us. Returning the goods to us will be at your cost and risk. Provided the goods are returned in the same condition they were received, in their original packaging and are unused, we will be happy to refund the purchase price. For UK and EU deliveries we will also refund any delivery cost you paid to us as part of the original order (but not any extra paid for an enhanced delivery service).
Please note that we cannot accept returns of goods which are “special orders” (i.e. the goods have been made specifically to the customer’s requirements).
For deliveries outside the EU we reserve the right to charge a restocking charge of 10% of the amount paid due the charges and administration we will incur.
Please ensure that the delivery address in your PayPal account is correct. Where a customer has supplied us with an incorrect address we will not be able to make any refund until the goods have been returned to us and will then have to charge for re-posting.
The address for returns is:
PO Box 9038
BLANDFORD FORUM
DT11 1DJ
In the unlikely event that the goods you receive are defective, then please email us at support@bfaknives.co.uk You should please do this as soon as possible but for any defect which is evident from inspecting the goods you must notify us within 14 days of receiving the goods. We will advise you how to return the goods to us. The goods should be returned with all original packaging. Returning the goods to us will be at your cost and risk.
We will inspect the goods upon their return. If we agree that the goods are defective then we will be happy to refund the amount paid together with any reasonable postage costs incurred.
Please note that we cannot accept returns of goods which are “special orders” (i.e. the goods have been made specifically to the customer’s requirements).
If you wish to cancel an order for any reason before we have sent it out then you may do so. Again please email us at support@bfaknives.co.uk If however the order has already been despatched before we have seen your email, then the goods must be returned to us in accordance with our returns policy above.
Please note that we cannot accept returns of goods which are “special orders” (i.e. the goods have been made specifically to the customer’s requirements).
We reserve the right to cancel an order where we are or become aware that it has been placed by a minor.
Nothing in this policy shall operate to affect your statutory rights.
BFA Kitchen Knives Ltd.
Email - support@bfaknives.co.uk
Telephone - 07595 423 545 (From UK)
Telephone - +44 7595 423 545 (From outside UK)
